Service hotline





Our aim: users first

Our aim: users first

Shenzhen Aikerui Electric Co., Ltd. has established a good after-sales service
system. After the product sales contract is signed, the after-sales service
department will provide users with fast and convenient services. Service Content:

Provide you with installation and maintenance

Provide you with product technical services, consulting, on-site training

Provide you with product accessories of Shenzhen Aikerui Electric Co., Ltd.

Provide you with equipment upgrades and replacements

01 Product Repair

01 Product Repair

1) Time limit

The warranty period of Shenzhen Aikerui Electric Co., Ltd. products is 12 months from the date of delivery.

2) Scope of warranty

a Shenzhen Aikerui Electric Co., Ltd. products implement the "three guarantees" principle, in the case of normal use and storage according to the requirements of the "Product Description", the company cannot work normally within one year from the date of shipment. Repair or replace parts for users free of charge.

b This product must be installed and maintained by the company's engineering and technical personnel as required by the contract, otherwise quality problems are not covered by the warranty.

c If the product is found to be damaged, the product should be sealed, stopped and notified to the after-sales service department of our company in time for someone to overhaul. The company is indeed responsible for quality problems.

d The user should use the product according to the product manual provided by the company. The damage to the parts caused by the failure to use the manual is not covered by the warranty.

e During the warranty period, without the consent of the company, installation or installation of other devices on the company's products, causing quality problems, is not covered by the warranty.

f After the machine is installed, please save the warranty certificate and send the warranty return card to the company according to the regulations, otherwise the warranty will not be granted.

3) Response time

a The response time of the maintenance call must be given within 2 hours.

b On-site response time, generally arrives within 8 hours to 48 hours according to the distance, whether the traffic is convenient.

c The engineers of the after-sales service department will try their best to arrive at the user site as soon as possible for repair and treatment.

4) After the end of the "three guarantees" period, continue the after-sales service in the form of renewal or other forms.

02 User training

02 User training

1) User training is to enable users to correctly control the operation of the machine,
give full play to the efficiency of the machine, and ensure the normal operation of the

2) On-site training for users is to introduce the machine performance and operation
methods to the users during the installation process and before installation and delivery,
and guide the users to conduct operation training.

3) The training is guided by the engineers of Shenzhen Aikerui Electric Co., Ltd.

03 Hotline Service

03 Hotline Service

1) Service content

a Answer the user's problems in using Shenzhen Aikerui Electric Co., Ltd. products.

b Instruct the user to troubleshoot the product.

c Provide product upgrading project.

d Technical consultation.

2) 24-hour service hotline; 0755-89648605, 89648610, mobile phone: 15889449310 (Manager Zhang)

3) If you have any dissatisfaction with our service, you are welcome to call our service supervision
phone and give us valuable opinions. Your satisfaction is our goal.

Service supervision hotline: 0755-89648605, 13825257376 (Mr. Zhou)



1 Upgrading of medical examination vehicle products.

2 Add or modify the products of Shenzhen Aikerui Electric Co., Ltd. according to user needs.

3 Accessories for X-ray products of Shenzhen Aikerui Electric Co., Ltd.